Valory Abboud Resume
Dynamic and results-driven technical leader with proven expertise in team leadership, organizational management, and customer experience. Skilled in independently solving complex challenges and driving technical initiatives to success. Excels at keeping teams focused, meeting tight deadlines, and achieving objectives.
Experience
2020 - Present TRC Coordinator
Lewisville ISD
Set priorities and create workflow processes
Studies processes, implements cost reductions, and develops procedures that maintain the administrative workflow.
Led and initiated the “Operation Battery” project, with net cost savings of $120,000.00.
Recruit, retain, and build new teams
Liaison between the executive team and campus personnel
Helpdesk Technician
Lewisville ISD
Provided IT support to non-technical users through remote support services.
Broke down and evaluated user issues through best practices and probing questions.
Managed customers' expectations of support and technology functionality, which provides a positive user experience.
Technology Support Specialist
Lewisville ISD
Resolved advanced campus-level technical problems and concerns with little oversight.
Maintained rapport with campus administration and staff.
Field Service Tech
Teks, Inc., Addison, Texas
Managed on-site and off-site installation, repair, and maintenance of endpoints.
Supported over 50 corporations via remote and on-site services.
Discussed and recommended service options with customers and explained the costs involved.
IT Manager
Federal Bureau of Investigation (FBI), Dallas, Texas
Regional IT Manager spanning twelve FBI offices
Team development and retention
Managed dynamic goals and moving targets
Passed an internal IT security audit with 100% accuracy – a first in the history of the FBI.
Education
Bachelor of Business Management: Biola University (2022-present)
Associates of Applied Science: Computer Systems, Collin College
Certifications
CompTIA A+, CNA, MCP, Dell Certified Technician, Apple Certified Technician